Shipping policy

REGION	SERVICE	DELIVERY TIMES	COST
NZ - North Island	NZ Post / Post Haste	1-3 Days	$10
NZ - North Island Rural / Non Urban	NZ Post / Post Haste	3-5 Days	$15
Bulky - North Island	NZ Post / Post Haste	2-5 Days	$20
NZ - South Island	NZ Post / Post Haste	3-5 Days	$20
Bulky - South Island	NZ Post / Post Haste	2-5 Days	$25

Thank you for shopping at Mabel Main!

All prices are stated in $NZD.

Please note, as we are a small business, extra charges may be incurred if ordering multiple Bulky/ Fragile items. We will assess on a case-by-case basis and be in touch before dispatch.

Please see more details on our rates and processes below.

DISPATCH & DELIVERY

Once payment has been received in full, we will aim to dispatch your item within 24-48 hours and email you a tracking number. Please note that processing and delivery timeframes do not include weekends or Public Holidays. Processing times may increase during sale and promotional periods due to higher volumes. If your order is urgent please contact us and we will do our best to dispatch as soon as possible.
You can track your item from your email shipping confirmation, or by using the links to our courier providers listed further below. Please allow up to 24 hours for the activity to display via the tracking link.
Estimated delivery timeframes are to be used as a guide only and commence from the date of dispatch. Orders are processed pending availability and payment confirmation.
Bulky, heavy or fragile items - extra shipping costs may be incurred for multiple items or international orders, and will be arranged before the order is processed.
Please ensure you provide a valid email address and contact phone number when placing your order (one that you will check!) We may contact you via email if there are any issues with the order or if we require additional information.
Signing for parcels: Signature is required on delivery by default. If you have authorised a parcel to be left without signature, please be aware it is difficult to make a claim in the event of a lost, damaged or mis-delivered parcel.

It is really important that when receiving parcels, and particularly multiple parcels all at once, that you take the time to confirm each parcel is actually delivered and in full, undamaged condition before signing for it. We will not be able to make any claims or provide refunds/ replacements/ credits for items once goods have been accepted.

MORE SHIPPING INFO

WITHIN NEW ZEALAND

(See rates above)

Nationwide to all areas (except Chatham Islands)
Includes Rural addresses. No P.O Box

We use NZ Post & Post Haste tracked courier service. We will select a courier based on the cheapest and fastest way to get your order to you.

Signature is required on delivery by default. If you authorise a parcel to be left without signature, please note on your order at checkout (i.e Leave at front door). If you authorise non-signature please be aware it is difficult to make a claim in the event of a lost or mis-delivered parcel.

CLICK & COLLECT

Unfortunately Click and Collect is currently not an option we offer.

INTERNATIONAL SHIPPING

Unfortunately international is not available at this moment, but we are however working towards this as we want everyone to have a Mabel Main experience!

HELP! WHERE'S MY ORDER?

Within NZ: Contact Post Haste Couriers or NZ Post and quote your tracking number (you should be able to tell which courier it is from the tracking link in your shipping confirmation)

Mabel Main is not responsible for the refund or replacement of any lost or delayed items if an incorrect or incomplete shipping address is supplied at the time of placing your order. Any extra shipping charges to resend the order will be at the customer’s own cost.

Signature is required on delivery by default. If you authorise parcel to be left without signature, please note on your order at checkout (i.e Leave at front door). If you authorise non-signature please be aware it is difficult to make a claim in the event of a lost or mis-delivered parcel.

LOST/DAMAGED ORDERS

This rarely happens as we always package carefully and use fully tracked and secure courier services to ship our orders.

But in the unlikely event that it did happen?

As this part of the online shopping experience is outside our control we are required to follow the procedures set in place by our courier providers.

Signing for parcels: It is really important that when receiving parcels, and particularly multiple items all at once, that you take the time to confirm each parcel is actually delivered and in full, undamaged condition before signing for it.

We will not be able to make any claims or provide refunds/replacements/ credits for items once goods have been accepted.

Signature is required on delivery by default. If you have authorised a parcel to be left without signature,

Please be aware it is difficult to make a claim in the event of a lost, damaged or mis-delivered parcel.

Lost items: Please note we are not able to issue any refunds/ replacements/ credits until a parcel has been officially deemed 'lost' by the courier provider. Once an item has been established as lost, the next step is to file a claim with the courier company to recover our costs, which can take up to a week. Once the claim has been accepted we will be able to cancel your order and credit/ refund any payments.

Damaged items: If any item is damaged in transit it’s really important this is reported to us immediately with clear photos of the packaging and product. If the order required signature on delivery, ideally the parcel should be inspected before it is accepted by the receiver, otherwise the insurance claim may be rejected by the courier company.

We appreciate your patience and we will do as much as we can to assist and speed up this process, providing the issue is genuine and legitimate.

CONTACT USE

We will try our hardest to get your goodies shipped to you as quickly as we can but as always, if there's any questions or special requests please drop us a line!

Mabel Main

Phone: +64 0210660 276

Email: support@mabelmain.co.nz